Re-design the case management system
currently used by UI Tax Enforcement
Staff. This application shall cover
the selection, routing, workflow and
management of all facets of UI Field
Tax enforcement activities. This
includes automated selection of audits
and investigations, manual requests for
investigations, routing the assignments
to the correct enforcement staff,
transferring assignments between
offices and staff, facilitate the
scheduling of field staff appointments,
allow enforcement supervisors to manage
assignments, and provide workflow for
supervisory and QA review of completed
assignments.
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