By extending the existing self-service
system for filing original claims, we
shall expand the number of original
claims that are filed without the
assistance of a Telephone Claims Center
(TCC) agent. The new system shall allow
more original claims to be completed
from beginning to end without any
manual intervention. This shall reduce
the workload on the TCC staff, and speed
up the claim submission process for the
claimant. With a claims load of 13,000
per week, this has the potential to
allow an additional 1300 self-service
claims each week, saving an average of
6.75 minutes per claim.
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