Hearings and Appeals manages and reviews
the hearing and/or appeal requests
submitted by Claimants and Employers on
any determination with which they
disagree. Hearings and Appeals
prepares case documentation for
submission to Labor Administrative Law
Judges, manages, reviews, and appeals
cases taken to the Labor Department
Administrative Law Judges and the
Appeal Board and, also recommends
appeals to the Labor Department
Attorney General’s office for appeals
to higher courts. The vast majority of
this work is manual and paper
intensive. The Hearings and Appeals
system and processes shall improve
Labor’s ability to provide quality
and flexible services to Claimants and
Employers. It shall provide Labor
staff the ability to work more
effectively and efficiently by
automating business activity to reduce
redundancy and errors, create
electronic files and forms and automate
the implementation of hearing decisions
to reduce cycle time. The system shall
create a Hearings and Appeals system
which shall provide a self-service
portal for various customer needs:
protest monetary and non-monetary
determinations; provide customers with
status updates; provide the
functionality to withdraw a hearing or
an appeal, as well as functionality for
effected parties to read hearing and
appeal decisions and request an appeal
of those decisions. This system shall
also provide a mechanism for an
employer to proceed to an Informal
Conference for a hearing request based
on an audit determination. The system
shall also provide Labor users with
electronic hearing files eliminating
the manual routing of paper hearing
cases. Labor users shall also benefit
from automated implementation of some
hearing and appeal decisions. Business
rules shall be developed to verify
required information is supplied,
reducing the need for multiple reviews.
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