A comprehensive approach to the
re-design of all of the processes
associated with intake for regular UI
benefits. It also includes the
re-design of all of the processes
associated with intake of UI special
programs including shared work, TRA and
DUA. This project shall leverage the
existing voice web platform to
implement the enhancements designed by
UISIM for the processes associated with
UI original claims. It includes
development of new self-service intake
applications for shared work employers,
TRA claimants and DUA claimants. ICON
processes and processes required to
implement the claimant home page are
also included. It does not include any
processes related to weekly
certification for regular UI or special
programs claimants.